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Practice Management

 The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.                                                           



Jeanette Brace._________________________

The Practice Manager role is a varied one but the main part for me in the Practice Management team is with people.  I give all trainees and new staff an induction to Maywood and deal with the day to day running of the practice. I am currently researching and gradually implementing some changes to make it easier for patients with Dementia and visual impairments when visiting the practice.  I am registered Partially Sighted myself so I know how difficult it can be.  I am also a ‘Dementia Friend’.

Helen Youngpicture 

As one of two Practice Managers at Maywood, Helen is responsible for supporting the Maywood team with Human Resources services as well as making sure the right systems are in place to provide a high quality of patient care, patient safety, premises and equipment and information technology.

The Practice Manager supports the GPs and other medical professionals in delivering patient services as well as helping to develop and support new services to enhance patient care.

Tracey Osborne

Managing PartnerManaging Partner

Tracey started at Maywood in August 2000 as Practice Manager and over saw the surgery move to its current location in 2004. 

While working at Maywood Tracey has also worked part-time for the CCG and currently IPC Ltd the Locally GP Federation


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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