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Practice Management

 .The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.                                                           



Jeanette Braceypicture _________________________

I have been a Practice Manager since August 2000.  I came from the Oilfield Services industry, based in the Midlands where there was a very different culture to the NHS.  The change was quite a shock, however, I have grown to love General Practice.  The Practice Manager role is a varied one but the main part for me in the Practice Management team is with people.  I give all trainees and new staff an induction to Maywood and deal with the day to day running of the practice.  I have a lot of admiration for our reception and admin teams as they are under a lot of pressure on a daily basis, working at their best with the sometimes limited resources that they have.I am currently researching and gradually implementing some changes to make it easier for patients with Dementia and visual impairments when visiting the practice.  I am registered Partially Sighted myself so I know how difficult it can be. 

Helen Young                                                             

As one of the Practice Managers at Maywood SUrgery, I am responsible for supporting the Maywood team with Human Resource services as well as making sure the right systems are in place to provide a high quality of patient care, patient safety, premises and equipment and information technology.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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