Find out more about our home visiting team
Happy New Year to you all
Maywood would like to take this opportunity to introduce the new visiting team. From January 2013 the visiting team will consist of Bob Fenwick, Kerry Hodges and Steve Hawkin. Bob is an experienced Emergency Care Practitioner and continues to work as a paramedic with the ambulance service. Bob, as most of you will know, has been a part of the visiting team for several years and has built up an excellent working relationship with many of the nursing and care homes, as well as individuals in their own homes. Bob has a special interest in acute care and dementia.
He has recently been joined by, Registered Nurse Kerry Hodges and Paramedic Practitioner Steve. Kerry has worked at Maywood surgery for 5 years, has a special interest in chronic disease management, particularly diabetes and COPD and is also the Nursing Team Manager. Steve will be supporting the visiting service on regular basis when Bob or Kerry are not available.
All members of the visiting team have received extra training including minor illness and physical assessment and are very competent practitioners.
The role of the visiting team is to triage and prioritise any requests for home visits; to offer telephone advice, support and education to staff and residents of Nursing/Care homes and to those who are housebound or too ill to travel to the surgery and family members as appropriate.
The objective of the visiting team is to visit and manage patients in the community who require a home visit; to liaise very closely with and support the duty doctor and to offer and organise contact with the duty doctor when the need is appropriate.
The duty doctor starts and finishes their day with a clinic to see patients at the surgery who need to be seen urgently. They also support the medical and nursing team with any acutely unwell patients including those who may need admitting to hospital. They also work with the visiting team and visit any acutely ill patients in the community who the visiting team has prioritised as needing to be seen by a GP.
The visiting team plays an important role at Maywood as we have a large population of elderly patients in nursing, residential and care homes as well as those who are housebound.
We thank you for your continued support which is vital in providing this service.
What are the Practice Opening times?
The reception area and phone lines are open for general use from 8.30 to 6pm. Most mornings GP’s and nurses have clinics starting at 7am and the door is open for patients to book in or pick up a prescription/letter etc.
How do I get simple Self Help/Advice?
How do get and appointment?
From 1 May 2012 a new appointment system is being introduced
For an appointment ring 01243 829141 and your call will be answered by a member of the Reception Team
- If you wish to pre book an appointment with a doctor or nurse up to 2 weeks in advance they will do this for you.
- If you feel acutely unwell and need timely advice or treatment the receptionist will take your contact details and refer you to the triage team. You will be called back by a member of the triage team.
The Triage Team (made up of GPs, Nurse Practitioners and Paramedic staff) will be available between 8.30am and 12pm (Monday to Friday)
What do I do if I need a Home Visit?
Maywood has an Advanced and Paramedic Practitioner service for housebound patients who are too ill to come to the surgery. To help plan the days workload, please phone 01243 829141 before 10.30am.
All care homes please use our fax service for visit requests.
What do I do when the Surgery is Closed?
For urgent appointments outside our normal surgery hours, please call the out-of-hours GP service, HARMONI, on 0300 130 1313.
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